Questions & Answers

What is a Home Warranty?

A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.

Is Everything in My Home Covered?

No. Not everything is covered; however, most of the system components and appliances that breakdown frequently are covered.

Why do I need a home warranty?

Your home is most likely one of your biggest investments. Unexpected repair or replacement costs can easily strain your budget. Plus, finding an approved and insured contractor to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make covered repairs or replacement easier and less costly.

How many times can I use my Home Warranty?

Unlimited during your contract term.

What if I have an appliance that just can't be fixed?

If we determine your covered system component or appliance can't be repaired by a service contractor, it will be replaced.

How do I know my service contractor is qualified?

Our comprehensive network of approved and insured contractors are consistently monitored and graded on their performance through our customer satisfaction survey program.

My home systems and appliances are old. Does that matter to SHW?

No. The age of a home or its system components and appliances are not important . The covered items must be in good working condition and properly maintained at the time coverage is purchased.